Refund policy

Last updated October 29, 2026

Craftloop Studio, LLC provides this policy for Room of Me. There are no live payments in this pilot. The following purchase rules apply when checkout is enabled and do not replace mandatory consumer rights.

Failed generations

If a real generation fails or is cancelled, charged credits are returned automatically after the final job state is settled. If a refund is delayed, contact support with the job ID. A completed result that differs from your imagination is not automatically a failed job; contact us if there is a technical defect.

Unused credits

Within 14 days of a credit-pack purchase, you may request a refund of the unused portion, calculated in proportion to unused purchased credits. For subscriptions, you may request a refund within 14 days of the initial payment if no subscription credits have been used. Cancel through account billing to stop future renewals; cancellation alone does not refund a current period. Renewal disputes and defects are reviewed individually. Statutory cancellation and refund rights take precedence. Demo credits cannot be refunded.

How to ask

Email support@roomofme.example.com with your account email, order ID, purchase date and reason. Do not send card numbers. Once support is active, we aim to reply within five business days. Approved refunds go to the original payment method; the provider determines arrival time. The placeholder address is not yet active, and checkout remains disabled until an operational support inbox exists.

Questions? Email support@roomofme.com.